Client Satisfaction Coordinator

1 week ago


Islamabad, Islamabad, Pakistan Smart Resources Full time
Job Role

The Customer Support Team Member position at Smart Resources involves delivering exceptional customer experiences by engaging in productive discussions with potential customers, negotiating agreements, and resolving issues.

Responsibilities
  • Agreement Discussions: Engage in constructive discussions with potential customers to negotiate agreements and resolve any issues that may arise.
  • Customer Needs Analysis: Conduct thorough evaluations of customer demands to understand their requirements and provide tailored solutions.
  • Satisfaction Delivery: Deliver exceptional customer experiences by providing timely and effective support, addressing concerns promptly, and ensuring overall satisfaction.
  • Complaint Handling: Handle customer complaints efficiently and professionally, resolving issues through open communication and empathy.
  • Documentation: Maintain accurate records of customer interactions and process customer accounts.
  • Professional Attitude: Demonstrate a positive, empathetic, and professional attitude towards customers at all times, fostering strong relationships and trust.
Essential Skills
  • Language Skills: Fluency in English is essential for effective communication with customers.
  • Multitasking: Possess the ability to multitask, prioritize tasks, and manage time efficiently to meet deadlines.
  • Communication Skills: Excellent verbal and written communication skills are necessary for interacting with customers and colleagues.
  • Interpersonal Skills: Exceptional interpersonal skills are required to work effectively within a team environment and build strong relationships with customers.


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