Service Delivery Expert

1 week ago

Lahore, Punjab, Pakistan beBeeServicemanager Full time 7,000,000 - 12,000,000
Job Overview

We are seeking a highly skilled Service Manager to oversee our service operations and ensure exceptional customer experience.

  • Key Responsibilities:
  • Deliver high-quality service by minimizing repeat repairs and reducing response times.
  • Monitor operational expenditure, manage budgets, and maintain quality standards in accordance with ISO9000 guidelines.
  • Visit and guide Authorized Service Centers to improve service quality.
  • Coordinate with sales teams and dealers to resolve complaints efficiently.
  • Sourcerpare parts, ensure availability, and adhere to market requirements.
  • Train service staff to perform their responsibilities effectively.
  • Recommend sales returns based on technical reasons.
Requirements
  • Proven track record of delivering exceptional customer service and meeting business targets.
  • Strong analytical and problem-solving skills, with ability to identify and address service-related issues.
  • Effective communication and interpersonal skills, with ability to work collaboratively with cross-functional teams.
  • Detailed knowledge of electrical/electronic manufacturing processes and quality control procedures.
  • Ability to source spare parts and ensure timely delivery.
  • Strong leadership and training skills, with ability to develop and train service staff.
Benefits

As a Service Manager, you will enjoy a competitive salary, benefits package, and opportunities for career growth and development.

What We Offer

We offer a dynamic and supportive work environment, with opportunities to work on challenging projects and collaborate with a talented team of professionals.

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