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Service Delivery Associate

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,200,000
Job Title: Service Delivery Associate

We are seeking a customer-focused professional to support our business growth through exceptional service delivery.

Key Responsibilities:
  • Engage with customers via outbound calls to provide timely and effective solutions.
  • Maintain high call volumes while consistently meeting performance targets.
  • Build rapport with customers by understanding their needs and delivering tailored responses.
  • Address customer objections and turn inquiries into opportunities for growth.
  • Ensure accurate records of interactions in CRM systems.
  • Collaborate with team members to resolve issues and deliver outstanding service.
  • Provide actionable feedback on customer concerns and areas for improvement.
  • Adhere to sales scripts and protocols while maintaining a natural and customer-centric tone.
Requirements:
  • High school diploma or equivalent; additional qualifications in customer service or sales are beneficial.
  • Proven experience in outbound customer service, telemarketing, or sales support roles.
  • Excellent communication and persuasion skills with a confident phone presence.
  • Results-driven with a track record of meeting or exceeding targets.
  • Basic computer proficiency and experience with CRM or call center systems.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong time management and organizational skills.

Our organization values candidates who possess excellent communication skills, are comfortable with outbound calling, and thrive in a results-driven environment.