
Building Customer Relationships
1 day ago
This role is focused on delivering exceptional customer service and building strong relationships with clients.
- Key Responsibilities:
- Respond to incoming queries from customers via phone, email, or live chat.
- Manage customer bookings and course listings on third-party websites.
- Identify potential leads for corporate clients and engage with them through social media platforms.
- Monitor and respond to customer tickets in a timely manner.
- Work closely with the admin team to ensure seamless coordination of tasks.
- Track key performance indicators (KPIs) to measure customer service and marketing success.
This organization provides high-quality training and professional development services. We are seeking an experienced Customer Relationship Manager to join our team.
Eligibility Criteria:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize effectively.
- Proven experience in customer relationship management or a related field.
-
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