Customer Relationship Manager

2 days ago


Karachi, Sindh, Pakistan beBeeCustomer Full time 15,000,000 - 20,000,000
Job Title

The Senior Customer Success Manager will be responsible for retaining and growing existing customers by building strong relationships. This role is part of our global 24/7 Customer Success team.

Key Responsibilities:
  • Maintain proactive communication with assigned high-value customers.
  • Understand and address customers' business needs.
  • Conduct product demos, training sessions, and value realization activities.
  • Monitor customer health signals to manage risks.
  • Act as the trusted advisor for strategic customer guidance.
  • Gather customer feedback to influence product development.
Requirements:
  • A bachelor's degree in a relevant field.
  • 6-7 years of experience in a tech company, preferably in customer success or related roles.
  • Strong understanding of the product/service.
  • Excellent verbal and written communication skills.
  • Empathy and dedication to providing an exceptional customer experience.
Why Work Here?
  • We innovate with purpose and simplify technology so developers can create software that changes the world.
  • We prioritize career development and provide competitive benefits.


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