Leadership Team Member for Contact Center

Job DescriptionTo excel in this role, you will need to demonstrate strong coordination and collaboration skills. Effective teamwork is crucial for achieving targets and optimizing resource utilization.Main Responsibilities:Coordinate with team members to ensure engagement and alignment with team objectives.Closely collaborate with colleagues to maximize...

Job SummaryWe are seeking an experienced Contact Center Team Manager to lead and manage a team of customer service representatives. The successful candidate will be responsible for overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.Main Responsibilities:Team Management:Lead, coach, and...

We are a USA based Call Centre Operating From Lahore Since 2020, working on different campaigns including inbound and outbound.Role DescriptionThis is a full-time on-site role for a Call Centre Representative at TrustLink Contact Center in Lahore. The Call Centre Representative will be responsible for handling customer inquiries, resolving customer issues,...

Duties and ResponsibilitiesThe Contact Center Supervisor will be responsible for:Leading a team of customer service representatives.Ensuring excellent customer service delivery.Managing attendance and performance records.Identifying areas for improvement and implementing changes.Requirements:Proven experience in a contact center or customer-facing...

Contact Center SpecialistIn this role, you will be responsible for handling customer calls, emails, and chats in a professional and courteous manner. You will work closely with other team members to resolve customer issues and provide exceptional service.To succeed in this role, you will need strong communication and problem-solving skills, as well as the...

About the Job">The Contact Center Supervisor will be responsible for leading a team of customer service representatives, ensuring they have the necessary skills and knowledge to deliver exceptional customer service. This will involve mentoring, coaching, and providing ongoing feedback to team members.Responsibilities:Manage and motivate a team of customer...

Job DescriptionWe are seeking an experienced Telecom Engineer to join our team. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations.Acting as the point of contact for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting...

About the PositionThe Contact Center Solutions Architect will be responsible for designing and delivering customized contact center solutions using Genesys cloud technology. This role requires strong technical expertise, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.Main ResponsibilitiesDesign and...

Contact Center Position:We are seeking a highly skilled and dedicated individual to join our team as a Contact Center Professional. As a successful candidate, you will be responsible for providing exceptional customer service and support through various communication channels.Key Responsibilities:Handle customer inquiries and concerns via phone, email, and...

Job OverviewWe are seeking a seasoned team leader to oversee the daily operations of our contact center. The successful candidate will have a proven track record of driving results-oriented teams and ensuring exceptional customer experiences.Responsibilities:Direct and manage a team of 200 customer service representatives.Develop and implement strategic...