Technical Client Partnership Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeClient Full time
Technical Account Manager Role

We are seeking a highly skilled and driven Technical Account Manager to join our team. This individual will collaborate closely with clients to ensure seamless implementation and ongoing support of our technical services.

  • This role involves building and maintaining strong relationships with clients, ensuring a deep understanding of their business and technical needs.
  • Serving as the primary point of contact for clients' technical queries, providing troubleshooting support, advice, and best practices for utilizing our products and services.
  • Oversight of the successful deployment and integration of our solutions into clients' environments, ensuring smooth onboarding and minimal disruptions.
Key Responsibilities
  • Work closely with internal teams to address client issues, resolve technical challenges, and ensure continuous improvement of our services.
  • Provide clients with documentation to help them optimize the use of our products and services.
  • Manage and escalate critical client issues, ensuring prompt resolution and communication with both clients and internal teams.
Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration or Communication.
  • Minimum 4-7 years of experience in a technical account management or Lead/Manager technical support role within a professional services organization.
  • Minimum 2-4 years of customer experience with a proven track record of managing and nurturing US-based client relationships directly.
Preferred Skills
  • Experience working with clients in a technical consulting or customer-facing capacity.
  • Certifications in relevant technologies (e.g., Genesys, AWS, Azure etc.).

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