Customer Experience Specialist

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 3,000,000 - 6,000,000

We are seeking a Customer Service Representative to deliver exceptional customer experiences by responding to inquiries, placing orders, and resolving issues.

Key Responsibilities
  • Respond to customer queries in a timely and professional manner.
  • Assist with order placement and payment processing while maintaining accuracy.
  • Evaluate unresolved issues and escalate them to the relevant department for prompt resolution.
  • Maintain professionalism and customer focus at all times to ensure positive interactions.
  • Stay up-to-date with product knowledge to provide accurate answers and build trust in our brand.
Requirements
  • Bachelor's degree or equivalent qualification is preferred.
  • Previous experience in customer service or a related field is beneficial but not essential.
  • Effective communication skills, both written and verbal, are necessary for success in this role.
  • Able to work well in a fast-paced environment, prioritizing tasks and managing multiple responsibilities efficiently.

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