Call Center Support Specialist

2 days ago

Sahiwal, Punjab, Pakistan beBeeCustomerService Full time 4,000,000 - 6,000,000
Customer Service Representative

We are seeking a skilled and customer-focused representative to deliver exceptional service in a dynamic call center environment. As a representative, you will play a vital role in addressing customer inquiries, resolving issues, and maintaining accurate records.

Key Responsibilities:
  • Customer Interaction: Handle inbound and outbound calls professionally and efficiently addressing customer inquiries, complaints, and requests.
  • Problem Resolution: Resolve customer issues promptly and accurately ensuring high customer satisfaction.
  • Information Management: Update and maintain accurate customer records and information in our database.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively assist customers and provide valuable information.
  • Compliance: Adhere to our policies and procedures including confidentiality and data protection regulations.
  • Reporting: Provide feedback on common issues or customer trends to help improve service and product offerings.
  • Team Collaboration: Work closely with team members and supervisors to achieve performance targets and contribute to team goals.
Required Skills and Qualifications:
  • Communication: Excellent verbal and written communication skills with clear and friendly tone.
  • Technical Proficiency: Proficiency in using computer systems including CRM software and Microsoft Office Suite.
  • Problem-Solving: Strong analytical and problem-solving abilities to address and resolve customer issues effectively.
  • Attention to Detail: High level of accuracy in recording and managing customer information.
  • Adaptability: Ability to adapt to changing priorities and handle variety of customer interactions.
  • Time Management: Effective organizational and time management skills to manage high volume of calls efficiently.
Benefits:
  • Flexibility: Full-time and part-time positions available with flexible shifts. Must be available to work during peak hours and potentially weekends.
  • Remote Work: This is a work-from-home position; therefore a reliable internet connection and a quiet dedicated workspace are required.
Working Conditions:
  • Culture: We strive to create a collaborative and supportive work environment that encourages teamwork and open communication.
  • Training: Ongoing training and development opportunities to enhance your skills and knowledge.

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