
Technical Support Expert
1 day ago
The Senior Technical Support Specialist is a highly skilled professional responsible for delivering exceptional technical support across a range of products and services.
This individual serves as the go-to resource for resolving complex issues or product-level bugs that technical support engineers cannot resolve.
Key responsibilities include mentoring, training, and coaching other technical support engineers to develop their skills and expertise.
Collaboration with cross-functional teams such as engineering, quality assurance, and backend teams is essential to identify and address technical issues affecting customers.
The role involves driving continuous improvement in the technical support process by analyzing trends in customer issues, creating new support processes, and ensuring alignment with company strategy.
Responsibilities:- Deep understanding of the product, analysis, and diagnosis of complex issues with minimal user disruption.
- Identifying and resolving technical issues and product limitations not resolvable by technical support engineers.
- Maintaining accurate and up-to-date technical documentation for internal and external use.
- Cross-functional collaboration with product development, quality assurance, and backend engineering teams.
- Excellent communication and problem-solving skills, technical knowledge, and analytical skills.
- Providing leadership and mentoring to technical support engineers, sharing knowledge to improve team members' technical skills.
- Driving process improvements, collaborating with teams, and implementing changes to enhance efficiency and effectiveness.
- Participating in on-call rotations for 24/7 support during business hours and after hours, responding promptly to urgent requests.
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Technical Support Expert
1 day ago
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Technical Support Expert
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Senior Technical Support Engineer
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Technical Support Specialist
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Advanced Technical Support Expert
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Senior Technical Solutions Expert
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Lead Product Technical Solutions Expert
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Customer Support Expert
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Expert Technical Developer
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Technical Support Specialist
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