Technical IT Support Specialist

2 days ago

Sahiwal, Punjab, Pakistan beBeeIT Full time 8,000,000 - 12,000,000

Career Opportunity: IT Support Professional

About the Role:

As a key member of our support team, you will provide technical assistance to colleagues across various locations. Your responsibilities will include diagnosing and troubleshooting software and hardware-related incidents, as well as helping colleagues with their day-to-day IT needs.

  • First- and second-level support for all IT systems and services.
  • Log and track all incidents via Jira, following the incident management process.
  • Work on escalated incidents from the IT Service Desk and ensure that incidents are updated regularly.
  • Support remote workers by providing assistance via the central IT Support Slack channel and logging incidents on behalf of end-users.
  • Communicate priority 1/critical issues to the IT leadership team and key stakeholders.
  • Perform daily checks on IT infrastructure and systems to ensure uptime for network performance, WiFi, Zoom rooms, business applications, and datacenter services.
  • Collaborate with the Call Center team by providing technical support, including configuring and delivering required hardware devices.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Install new hardware, software, and printers.
  • Implement and assist in the rollout of new applications and operating systems.
  • Prepare new laptops, install computer hardware, operating systems, and applications as part of the new joiners' onboarding processes.
  • Assist the People (HR) Team with leavers' (offboarding) processes, disabling account access, collecting HW devices, revoking application licenses, and uninstalling software.
  • Coordinate with local suppliers/procurement teams for asset management/tagging and tracking.
  • Provide assistance to colleagues with technology-related issues.
  • Ensure meeting room support for tele/video conference solutions to minimize disruption to meetings.
  • Monitor meeting rooms proactively to ensure they are online and functioning correctly.
  • Conduct problem management to review incidents for recurring issues and highlight problems.
  • Participate in change management to assess and minimize the impact on production services.
  • Collaborate closely with the Information Security team to ensure IT security policies and best practices are up-to-date and enforced.
  • Maintain IT policies and procedures, educate users on best practices, protect data, software, and hardware, and contribute to continuous improvement.
What We Offer:

We offer a dynamic work environment, opportunities for professional growth, and a chance to be part of a leading organization in the industry.

  • Technical Support Expert

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeSpecialist Full time 7,000,000 - 9,000,000

    Senior Technical Support SpecialistThe Senior Technical Support Specialist is a highly skilled professional responsible for delivering exceptional technical support across a range of products and services.This individual serves as the go-to resource for resolving complex issues or product-level bugs that technical support engineers cannot resolve.Key...

  • Java Technical Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeJava Full time $60,000 - $80,000

    We are seeking a skilled professional to fill the role of Java Technical Support Specialist. The ideal candidate will possess strong analytical skills and experience working with Java development and troubleshooting.Job Summary:The successful candidate will be responsible for providing technical support coverage during business hours, monitoring system...

  • Leading Technical Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeTechnical Full time $85,000 - $110,000

    Job SummaryMotive is a platform that empowers people who run physical operations with tools to make work safer, more productive, and profitable. Our mission is to provide safety, operations, and finance teams with the tools they need to manage drivers, vehicles, equipment, and fleet-related spend in a single system.About the RoleWe are seeking a skilled...

  • Technical Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeTechnical Full time 8,000,000 - 15,000,000

    About the RoleWe are seeking an experienced Technical Support Professional to join our Global Technical Support organization.As a Technical Support Professional, you will be responsible for resolving complex technical issues and providing exceptional customer service.Key Responsibilities:Resolve technical issues via phone, email, or remote desktop...

  • Advanced Technical Support Expert

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeSupport Full time €60,000 - €90,000

    Technical Support Specialist">We are seeking a highly skilled and organized technical support specialist to join our team. As the first point of contact for customers, you will be responsible for providing timely and effective support via Intercom chat.The ideal candidate will have 2-5 years of experience in technical product support in a B2B SaaS...

  • Technical Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeTechnical Full time $60,000 - $80,000

    Technical Support RolesJob Summary:  As a key member of our technical team, you will play a crucial role in providing exceptional support to our clients. Your responsibilities will include Technical Issue Resolution, client onboarding, and collaboration with the account management team to ensure timely issue resolution.Key Responsibilities:  •...

  • Technical Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeCustomerSuccess Full time $85,000 - $115,000

    About the RoleWe are seeking a highly skilled technical support professional to join our remote team. As a key member of our customer-facing tech team, you will be responsible for providing expert technical assistance to users and ensuring they maximize our AI-powered data platform.Key Responsibilities:Provide technical support via various communication...

  • IT Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeit Full time 1,000,000 - 1,500,000

    About the RoleWe are looking for a skilled IT Support Specialist who will provide technical assistance to our team. This role requires diagnosing and troubleshooting software and hardware related incidents.

  • Senior Technical Support Specialist

    2 days ago

    Sahiwal, Punjab, Pakistan beBeeLeadership Full time 2,000,000 - 2,500,000

    Job Title: Technical Support LeadMotive empowers teams to operate safely and productively. For the first time, safety, operations, and finance can manage their resources in one system.Certainly, combined with industry-leading AI, this platform provides complete visibility and control, automating tasks and reducing workloads.This technical support lead is...

  • IT Technical Support Specialist

    22 hours ago

    Sahiwal, Punjab, Pakistan beBeeTechnical Full time 800,000 - 1,000,000

    Are you looking for a challenging and rewarding role that allows you to leverage your technical skills to deliver exceptional customer support? We are seeking an experienced IT Support Engineer to join our team. This is a fantastic opportunity to work with a fast-growing company that combines human expertise with AI-powered tools to provide next-generation...