Service Management Specialist

2 days ago


Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

Sybrid (Pvt) Ltd - A Lakson Group Company is seeking a Service Management Specialist to join our team and provide expert-level service management support for our customers. The ideal candidate will have experience in managing hosted virtual infrastructures and developing/maintaining contracts with Service Level Agreements.

About the Role

This role involves providing exceptional service management support to our customers, ensuring that their IT infrastructure is running smoothly and efficiently. The Service Management Specialist will be responsible for managing problems and changes, providing operational metrics, and offering proactive guidance to customers.

Key Responsibilities
  1. Managing hosted virtual infrastructures
  2. Developing and maintaining contracts with Service Level Agreements
  3. Maintaining technical certifications in Microsoft, Cisco, VMware, etc.
  4. Providing service management support to customers
Requirements
  • Experience in managing hosted virtual infrastructures
  • Technical certifications in Microsoft, Cisco, VMware, etc.
  • Bachelor's Degree or higher in Computer Science or Computer Information Systems


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