Chief Operational Excellence Officer

1 day ago


Karachi, Sindh, Pakistan beBeeOperations Full time
Senior Operations Leadership Opportunity

Protégé Global, a leading BPO service provider with three regional offices in Pakistan: Karachi, Lahore, and Islamabad, offers a high-level Senior Operations Manager role. This position provides the right individual with exposure within the business to make an impact and help lead the company to its future.

This permanent night shift opportunity requires frequent traveling to all regional offices. The Senior Operations Manager will be responsible for managing entire operations across Pakistan.

Job Responsibilities:

  1. The candidate will design and implement various improvement projects to streamline activities and enhance performance and quality.
  2. They will oversee the overall direction, coordination, and evaluation of operational functions, including setting and achieving operational goals, strategic planning, analysis, and forecasting.
  3. The successful candidate will analyze business opportunities and develop plans to seize them.
  4. They will deliver operational and financial targets in line with company expectations within operations.
  5. Monthly and annual company financial and operational targets will be translated into department and team-level targets as appropriate.
  6. Departmental goals and work processes will be monitored and evaluated on a daily, weekly, and monthly basis. Key Performance Indicator (KPI) analysis will be managed and reported.
Key Competencies and Qualifications



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