Service Level Agreement Manager

15 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Service Level Coordinator Job Description

Key Responsibilities
  • Manage service level agreements (SLAs) to ensure consistent delivery of high-quality IT services.
  • Collaborate with internal teams and external partners to monitor and report on service performance.
  • Implement strategies for improvement and facilitate regular SLA review meetings.

Daily Tasks

  • Monitor service delivery performance against defined SLAs and prepare regular reports.
  • Collaborate with service delivery teams to address any performance issues that may arise.
  • Act as a primary contact for stakeholders regarding service level agreements, service performance, and quality assurance.
  • Facilitate communication of service level expectations across relevant teams.

Requirements

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Minimum of 3-5 years of experience in service level management or related field.
  • Strong understanding of IT service management principles and frameworks.
  • Proven experience in monitoring service performance metrics and reporting.


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