
Service Level Agreement Manager
15 hours ago
Service Level Coordinator Job Description
Key Responsibilities- Manage service level agreements (SLAs) to ensure consistent delivery of high-quality IT services.
- Collaborate with internal teams and external partners to monitor and report on service performance.
- Implement strategies for improvement and facilitate regular SLA review meetings.
Daily Tasks
- Monitor service delivery performance against defined SLAs and prepare regular reports.
- Collaborate with service delivery teams to address any performance issues that may arise.
- Act as a primary contact for stakeholders regarding service level agreements, service performance, and quality assurance.
- Facilitate communication of service level expectations across relevant teams.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 3-5 years of experience in service level management or related field.
- Strong understanding of IT service management principles and frameworks.
- Proven experience in monitoring service performance metrics and reporting.
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