IT Service Level Coordinator

10 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

**Service Excellence Professional**

We are looking for a skilled Service Level Coordinator to join our team. This role is responsible for managing service level agreements (SLAs) and ensuring the delivery of high-quality IT services.

Main Duties:
  • SLA Management: Monitor service delivery performance against SLAs and prepare reports for management.
  • Team Collaboration: Collaborate with service teams to ensure SLA compliance and address performance issues.
  • Customer Focus: Act as the primary contact for stakeholders regarding SLAs and service quality.
  • Continuous Improvement: Conduct SLA review meetings and discuss performance metrics and actions.

Further Responsibilities:

  • Logistics and Support: Handle 24/7 call management and coordinate shipments with DHL.
  • Tracking and Reporting: Track parts, follow up with engineers and coordinators, and update daily reports.
Qualifications:
  1. Bachelor's degree in Business Administration, Information Technology, or related field.
  2. Minimum 1 year of experience in service level management or similar roles.
  3. Strong analytical, problem-solving, and communication skills.
  4. Proficiency in Microsoft Office; experience with service management tools is a plus.


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