Enterprise Service Management Director

4 days ago


Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

About Us:

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We are a global leader in entertainment, media, and technology, with a rich history of innovation and creativity.

Our vast portfolio of content and brands includes some of the most recognizable names in the industry, from Warner Bros. movies and television shows to HBO and Discovery Channel programming.

At Warner Bros. Discovery, we foster a culture of collaboration, innovation, and continuous improvement, where our employees can grow and thrive in their careers.

The Vice President, Enterprise Service Management Engineering (ESME) will lead and oversee the strategic direction, development, and execution of the Enterprise Service Management (ESM) Platform.

This role will manage and guide the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, ensuring alignment with organizational goals and driving continuous improvement in service management practices.

  • Develop and maintain detailed project plans using standard tools.

  • Develop and execute the ESM strategy in alignment with the organization's goals.

  • Provide leadership and direction to the ESME team, fostering a culture of collaboration, innovation, and continuous improvement.

  • Ensure the ESME's activities are aligned with the broader business strategy and objectives.

  • Support the Head of ESME in defining and driving the ESM vision for WBD.

  • Own the development and coordination of the ESM Strategy and associated roadmap for WBD, ensuring all key Business Unit, Corporate, and T&O Stakeholders are consulted and bought in.

  • Promote a culture of continuous improvement within the ESME, encouraging innovation and the adoption of new technologies and methodologies.

  • Monitor and evaluate the performance of the ESME's initiatives, adjusting as necessary to ensure success.

  • Oversee the design and development of data models that align with reporting needs; lead efforts to extract actionable insights from data to identify trends, opportunities, and areas for improvement.

  • Manage and oversee the following roles, each of which has their own teams:

    • Product Management
    • Platform Engineering
    • Platform Architecture
    • Configuration Management


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