
Verint Expert Specialist
15 hours ago
About HSBC
As one of the largest banking and financial services organisations in the world, we at HSBC strive to make a positive impact on the communities we serve. Our ambition is to be where the growth is, enabling businesses to thrive and economies to prosper.
We currently have an exciting opportunity for an experienced professional to join our team as a Consultant Specialist.
The successful candidate will provide administration functionality across the Verint V15 WFO platform, including creating and editing organisation structures, user reporting, updating and adding scheduled reports within the Verint Export manager.
They will also manage the Verint export manager, prioritising output for Surveillance and Trade reconstruction, and monitor the platform, conducting user testing and collaborating with the central voice recording team.
In this role, you will also work with integrated systems such as Cisco and Trident, which are key platforms in financial systems and recording, and manage vendor relationships and trade flows of voicing infrastructure.
Main Responsibilities
- Administration functionality across the Verint V15 WFO platform.
- Verint export manager management.
- Platform monitoring and testing.
- Integration with Cisco and Trident.
- Vendor relationship management.
- Trade flow management.
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