Operations System Coordinator

1 week ago


Karachi, Sindh, Pakistan beBeeITManager Full time $50,000 - $100,000
System Operations Manager Job Description

To excel in this role, you should have a bachelor's degree in Computer Science or Software Engineering.

Responsibilities:
  • Ensure adherence to established IT policies, processes and standard operating procedures to maintain a controlled and consistent work environment.
  • Install, configure, test and maintain quality assurance, production environment and sales force application.
  • Test, update and deploy enhancements and new versions of the sales force application.
  • Set up, configure and maintain mobicontrol application to manage sales force application remotely on users devices.
  • Provide timely support for sales force applications by resolving issues escalated by level 1 support staff.
  • Collaborate with users to identify enhancements for the sales force application and communicate requirements to relevant consultants.
  • Conduct training sessions for users and IT support staff on sales force application usage.
  • Prepare and maintain sales force application operations guide for users and support staff.
  • Explore options and solutions with users to establish feasibility.
  • Plan phases of the software development life cycle (SDLC) for various projects.
  • Assist in preparing and documenting software requirements and specifications.
  • Research and document software user requirements.
  • Analyze test results and deliver solutions to problem areas.
  • Collaborate with network administrators, systems analysts and software engineers to resolve software product or company software system issues.
  • Manage sales force one UDs and one backend system.
  • Develop and conduct IT staff and end-user training programs to facilitate effective system application management.
  • Recommend, schedule and perform software improvements and upgrades.
  • Prepare MIS statements and periodic reports of system development activity to meet company and department requirements.
Job Specification:
  • Experience with programming languages such as Java and C#.
  • Expertise in working with SQL queries.
  • Good knowledge of relational databases like SQL Server and Oracle.
  • Familiarity with developing test cases for testing applications.
  • Strong communication and interpersonal skills.


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