
Cloud Infrastructure Manager
4 days ago
About the Role:
As a Technology Operations Manager, you will be responsible for ensuring the smooth operation of our cloud infrastructure and managed technology services. This includes overseeing security monitoring, managing application support, tracking SLAs with vendors, and optimizing AWS accounts.
Key Responsibilities:
- Oversight of security monitoring to ensure continuous vigilance and rapid response to security threats
- Management of L0 and L1 application support, monitoring, and troubleshooting
- Tracking and ensuring adherence to Service Level Agreements (SLAs) with vendors
- Management of the change and release management process for application updates and deployments
- Oversight of patch management to ensure timely deployment of security and software patches
- Management and optimization of AWS accounts, focusing on security, cost efficiency, and performance
- Acting as the primary point of contact for internal and external inspection teams
- Management of tasks amongst DevOps associates
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 8+ years of experience in technology operations, IT service management, or cloud infrastructure management
- Expertise in managing AWS cloud infrastructure and other cloud-native platforms
- Strong knowledge of ITSM, incident management, and monitoring tools
- Familiarity with regulatory standards such as GDPR, PCI DSS
- Proven ability to manage vendor relationships and ensure SLA adherence
Benefits:
- Competitive Benefits
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