Support Center Team Lead

16 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Position Summary

This position requires an experienced professional with a proven track record in customer service management and team leadership.

Main Responsibilities
  1. Center Operations: Managing the daily operations of the support center, setting and meeting performance targets.
  2. Team Development: Organizing staffing, reviewing the performance of staff, identifying training needs and planning training sessions.
  3. Quality Monitoring: Monitoring random reviews and customer support emails to improve quality, minimizing errors.

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