Support Engineer for Cloud Services

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

The successful candidate will possess a strong understanding of Microsoft 365 services and technologies, as well as excellent technical and communication skills. As a Microsoft 365 Support Specialist, you will be responsible for providing advanced technical support, troubleshooting complex issues, and collaborating with the helpdesk team to resolve escalated issues.

Key responsibilities include:

Key Responsibilities
  • Deliver expert-level technical support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Analyze and resolve email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Manage licensing assignments, optimization, and cost management for Microsoft 365 services to ensure efficient use of resources.
  • Participate in incident response and escalation procedures to address security incidents and maintain a secure environment.
  • Develop and implement strategies to improve Microsoft Secure Score recommendations and enhance security posture.
  • Provide training and guidance to end-users on best practices for security, compliance, and collaboration to ensure they stay protected.
  • Maintain accurate knowledge base articles and provide technical documentation to facilitate issue resolution.
  • Work collaboratively with the helpdesk team to achieve shared goals and objectives.

Requirements

  • Bachelor's degree in Computer Science, IT, or related field (desired).
  • Minimum 3 years of Microsoft 365 support experience (managed IT services experience preferred).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Expertise in Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.
  • Strong analytical and problem-solving skills.
  • Experience with PowerShell scripting for automation.
  • Knowledge of DNS management and email security best practices (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Excellent communication and collaboration skills.
  • Bonus: Familiarity with AI tools for automating tasks, generating scripts, or documenting processes.

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