Senior Genesys Cloud Support Engineer

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

About the Role

This role requires a Senior Genesys Cloud Engineer to support global telephony and contact center operations across multiple contact centers.

Main Responsibilities

  • Serve as the point of contact for all Genesys cloud-related issues and concerns.
  • Support Genesys Operations as a technical expert.
  • Collaborate with cross-functional teams to resolve day-to-day operational issues.
  • Maintain accurate records of system performance and documentation.
  • Evaluate and expand knowledge on various platforms as needed.

Requirements

  • Proven experience in contact center operations and Genesys solutions.
  • Demonstrated expertise in troubleshooting and resolving complex issues.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and manage multiple projects.
  • Excellent communication and collaboration skills.
  • Bachelor's degree in IT, Computer Science, or related field.
  • Genesys Cloud certification is highly desirable.


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