
Senior Genesys Cloud Support Engineer
5 days ago
About the Role
This role requires a Senior Genesys Cloud Engineer to support global telephony and contact center operations across multiple contact centers.
Main Responsibilities
- Serve as the point of contact for all Genesys cloud-related issues and concerns.
- Support Genesys Operations as a technical expert.
- Collaborate with cross-functional teams to resolve day-to-day operational issues.
- Maintain accurate records of system performance and documentation.
- Evaluate and expand knowledge on various platforms as needed.
Requirements
- Proven experience in contact center operations and Genesys solutions.
- Demonstrated expertise in troubleshooting and resolving complex issues.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and manage multiple projects.
- Excellent communication and collaboration skills.
- Bachelor's degree in IT, Computer Science, or related field.
- Genesys Cloud certification is highly desirable.
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