Contact Center Technical Manager

About the RoleWe are seeking a skilled Contact Center Supervisor to join our team. In this role, you will be responsible for monitoring and guiding the Contact Center team to achieve their goals.Main ResponsibilitiesDevelop and implement strategies to improve Contact Center performance.Analyze data to identify trends and areas for improvement.Collaborate...

Senior Genesys Cloud Engineer Job DescriptionThis role involves supporting global telephony & contact center operations across contact centers. The engineer will act as POC for all contact center solution requests, including questions and problems.Key AccountabilitiesAdminister and troubleshoot Genesys cloud issues and concerns.Support Genesys Operations as...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Job OverviewThis role is a pivotal position in delivering exceptional customer service. The Contact Center Team Lead oversees daily operations, monitors performance, and implements strategies to improve efficiency and customer satisfaction.Main ResponsibilitiesEnsure the team meets or exceeds performance metrics, including average handling time, first call...

Job OverviewWe are looking for a skilled Telephony Operations Specialist to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will have excellent communication and problem-solving skills and be able to troubleshoot day-to-day operational issues.Main ResponsibilitiesAssist in the configuration, setup, and...

Contact Center Job OpportunityWe are seeking experienced contact center representatives to join our team. The ideal candidate will possess a strong background in customer service, be able to handle high-pressure situations, and demonstrate excellent communication skills.This role involves working in a fast-paced environment, handling multiple calls, and...

Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...

About the RoleWe are seeking an experienced and results-driven professional to join our team as a Lead Call Center Team Supervisor. In this role, you will be responsible for guiding, supervising, and monitoring a team of Call Center agents in terms of operations and sales.Develop and drive sales targets of assigned teams to achieve business objectives by...

Carrying out all Contact Centre Technical Support related operations successfully in an organized manner. Meeting with internal targets of maintaining service level and external targets of offering beyond par quality service exceeding the customers' expectations.Ensuring minimum resolution time and also meeting benchmark for response time and other...