Contact Center Operations Coordinator

Job OverviewWe are looking for a skilled Telephony Operations Specialist to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will have excellent communication and problem-solving skills and be able to troubleshoot day-to-day operational issues.Main ResponsibilitiesAssist in the configuration, setup, and...

About the RoleWe are seeking a skilled Contact Center Supervisor to join our team. In this role, you will be responsible for monitoring and guiding the Contact Center team to achieve their goals.Main ResponsibilitiesDevelop and implement strategies to improve Contact Center performance.Analyze data to identify trends and areas for improvement.Collaborate...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

Job DescriptionThe role of a Contact Center Team Lead involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. This position requires strong leadership and team management skills.Key ResponsibilitiesEnsure that the team meets or exceeds performance metrics.Monitor and evaluate...

Job OverviewThis role is a pivotal position in delivering exceptional customer service. The Contact Center Team Lead oversees daily operations, monitors performance, and implements strategies to improve efficiency and customer satisfaction.Main ResponsibilitiesEnsure the team meets or exceeds performance metrics, including average handling time, first call...

About the RoleThe Hospital Contact Center Associate is responsible for managing incoming and outgoing calls, resolving customer inquiries, and providing exceptional customer service.Main ResponsibilitiesOperate a switchboard, routing incoming calls to the appropriate departmentsPlace out-of-state and international calls as requiredEscalate user complaints to...

We are seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.About the Position:Manage inbound calls and provide timely and effective solutions to customer inquiriesCollaborate with cross-functional teams to...

About the RoleWe are seeking a highly organized and detail-oriented Staffing and Benefits Coordinator to join our team at Innovative English Learning Center.This role involves managing various staffing and benefits-related tasks, ensuring seamless business operations and providing exceptional support to our employees.Your Key Responsibilities:Recruitment...

About the RoleWe are seeking an experienced Call Centre Manager to lead our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the contact centre, including managing staff, tracking sales performance, and providing excellent customer service.You will work closely with other departments to...

Job DescriptionA professional in call center operations is responsible for managing and supervising a team of call center agents. This role involves monitoring call center performance, including metrics such as call volume, response times, and service quality.The Call Center Office Manager oversees office resources, ensuring a clean, organized, and...