Cloud Contact Center Support

About the RoleWe are seeking a skilled Contact Center Supervisor to join our team. In this role, you will be responsible for monitoring and guiding the Contact Center team to achieve their goals.Main ResponsibilitiesDevelop and implement strategies to improve Contact Center performance.Analyze data to identify trends and areas for improvement.Collaborate...

We are seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.About the Position:Manage inbound calls and provide timely and effective solutions to customer inquiriesCollaborate with cross-functional teams to...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

Job DescriptionThe role of a Contact Center Team Lead involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. This position requires strong leadership and team management skills.Key ResponsibilitiesEnsure that the team meets or exceeds performance metrics.Monitor and evaluate...

Job DescriptionSupport Global Operations: The successful candidate will be responsible for supporting global telephony and contact center operations across various contact centers.Patient Problem-Solving: As part of the Genesys cloud team, the engineer will act as the primary point of contact for all contact center solution requests, ensuring prompt...

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Job OverviewThis role is a pivotal position in delivering exceptional customer service. The Contact Center Team Lead oversees daily operations, monitors performance, and implements strategies to improve efficiency and customer satisfaction.Main ResponsibilitiesEnsure the team meets or exceeds performance metrics, including average handling time, first call...

Job DescriptionWe are seeking an experienced Telephony Systems Engineer to support the operations of our Genesys Cloud contact center solution. As a key member of our team, you will be responsible for administering, troubleshooting, and addressing day-to-day operational challenges related to the Genesys cloud and integrated platforms.Key...

Job DescriptionThe Senior Genesys Cloud Systems Engineer will play a pivotal role in supporting global telephony & contact center operations across various contact centers.Main Responsibilities:Serve as the primary point of contact (POC) for daily Genesys cloud issues and concerns.Provide Tier-2 and Tier-3 support for Genesys Operations.Troubleshoot...

About UsIbex is a leading provider of innovative solutions for contact centers. We're seeking a skilled Cloud Telephony Engineer to join our team.