Senior Contact Center Operations Engineer

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Job OverviewWe are looking for a skilled Telephony Operations Specialist to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will have excellent communication and problem-solving skills and be able to troubleshoot day-to-day operational issues.Main ResponsibilitiesAssist in the configuration, setup, and...

Role SummaryWe are looking for a skilled Genesys Cloud Engineer to join our team and support global contact center operations.Main TasksProvide technical assistance to Genesys cloud customers.Support Genesys Operations as a Tier-2 and Tier-3 engineer.Collaborate with cross-functional teams to resolve operational issues.Maintain accurate records of system...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

About the RoleWe are seeking a skilled Contact Center Supervisor to join our team. In this role, you will be responsible for monitoring and guiding the Contact Center team to achieve their goals.Main ResponsibilitiesDevelop and implement strategies to improve Contact Center performance.Analyze data to identify trends and areas for improvement.Collaborate...

Job DescriptionThe role of a Contact Center Team Lead involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. This position requires strong leadership and team management skills.Key ResponsibilitiesEnsure that the team meets or exceeds performance metrics.Monitor and evaluate...

Join to apply for the Senior Genesys Cloud Engineer role at ibex. Pakistan.Ibex is looking for a Senior Genesys Cloud Engineer responsible for supporting global telephony & contact center operations across contact centers. The engineer will act as POC for all contact center solution requests, including questions and problems. The role involves...

Job OverviewThis role is a pivotal position in delivering exceptional customer service. The Contact Center Team Lead oversees daily operations, monitors performance, and implements strategies to improve efficiency and customer satisfaction.Main ResponsibilitiesEnsure the team meets or exceeds performance metrics, including average handling time, first call...

We are seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.About the Position:Manage inbound calls and provide timely and effective solutions to customer inquiriesCollaborate with cross-functional teams to...

About the RoleThis role requires a Senior Genesys Cloud Engineer to support global telephony and contact center operations across multiple contact centers.Main ResponsibilitiesServe as the point of contact for all Genesys cloud-related issues and concerns.Support Genesys Operations as a technical expert.Collaborate with cross-functional teams to resolve...