Customer Integration Support

4 days ago

Karachi, Sindh, Pakistan NielsenIQ Full time $60,000 - $80,000 per year
Job DescriptionJob Purpose
  • Enhanced resolution times for issues.
  • Establishing a reliable first point of contact for all Client Integration incidents and service requests.
Job Responsibilities
  • First Line Support: Provide initial support for both internal and external customers, addressing their queries and issues promptly.
  • Service Management: Oversee the Client Integration IT Service Management tool, ensuring that Service Level Agreements (SLAs) are met by responding to and resolving tickets efficiently.
  • Service Understanding: Gain a comprehensive understanding of all aspects of the Brandbank service to effectively support clients.
  • Stakeholder Interaction: Engage with commercial and technical personnel at various levels, ensuring clear and effective communication.
  • Industry Knowledge: Maintain an understanding of consumer content, online retail industry trends, and related technologies to provide informed support.
  • Service Monitoring: Continuously monitor Client Integration services to ensure they meet the agreed uptime standards.
  • Troubleshooting: Diagnose and resolve Client Integration production issues, recommend appropriate solutions, and oversee maintenance activities.
  • Client Onboarding: Facilitate the setup of new client standard feeds, collaborating with clients and internal teams to ensure smooth integration.
  • Technical Proficiency: Utilize your understanding of databases, SQL, XML, and web technologies to support and troubleshoot client integration issues.
  • Complex Data Handling: Apply your knowledge of complex data structures to manage and resolve integration challenges.
  • Communication Skills: Leverage excellent communication skills to build rapport with customers and effectively convey technical information.
  • Self-Management: Demonstrate the ability to work under your own initiative, manage your time effectively, and handle multiple projects concurrently.
  • Pressure Management: Ability to work under pressure and maintain composure in challenging situations.
  • Detail-Oriented: Ability to understand and dive into the details of solutions, such as API definitions.
  • Continuous Learning: A desire to learn and develop professionally.
Additional Information
  • You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.
  • Relevant professional, ethical and health and safety standards apply to this role.
  • May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).
Our Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

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