
Customer Support Team Lead
2 days ago
Job Title: Customer Support Team Lead
We are seeking a dedicated professional to oversee customer support operations and ensure exceptional service delivery.
Key Responsibilities:
- Operational Oversight: Manage and coordinate customer support teams to optimize service quality.
- Customer Communication: Develop and implement effective communication strategies to engage with customers via multiple channels.
- Issue Resolution: Collaborate with teams to resolve complex customer inquiries and issues promptly, ensuring high levels of satisfaction.
- Process Improvement: Analyze performance metrics and identify areas for improvement to enhance customer support processes.
- Collaborative Leadership: Foster a collaborative environment, working closely with cross-functional teams to drive business growth.
Requirements:
- Leadership Skills: Possess strong leadership and interpersonal skills to effectively manage teams and communicate with customers.
- Technical Proficiency: Proficient in software applications and MS Office Suite to efficiently manage customer support tasks.
- Problem-Solving Abilities: Exhibit excellent problem-solving abilities to resolve complex customer issues.
- Results-Oriented: Focus on delivering results-oriented solutions to meet customer needs.
- Logistics Experience: Prior experience in logistics customer support is highly valued but not required.
Work Environment: Fast-paced, dynamic environment prioritizing customer needs.
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