Customer Support Team Lead

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Customer Support Team Lead

We are seeking a dedicated professional to oversee customer support operations and ensure exceptional service delivery.

Key Responsibilities:

  • Operational Oversight: Manage and coordinate customer support teams to optimize service quality.
  • Customer Communication: Develop and implement effective communication strategies to engage with customers via multiple channels.
  • Issue Resolution: Collaborate with teams to resolve complex customer inquiries and issues promptly, ensuring high levels of satisfaction.
  • Process Improvement: Analyze performance metrics and identify areas for improvement to enhance customer support processes.
  • Collaborative Leadership: Foster a collaborative environment, working closely with cross-functional teams to drive business growth.

Requirements:

  • Leadership Skills: Possess strong leadership and interpersonal skills to effectively manage teams and communicate with customers.
  • Technical Proficiency: Proficient in software applications and MS Office Suite to efficiently manage customer support tasks.
  • Problem-Solving Abilities: Exhibit excellent problem-solving abilities to resolve complex customer issues.
  • Results-Oriented: Focus on delivering results-oriented solutions to meet customer needs.
  • Logistics Experience: Prior experience in logistics customer support is highly valued but not required.

Work Environment: Fast-paced, dynamic environment prioritizing customer needs.


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