
Night Shift Supervisor
3 days ago
AlphaX Telemarketing seeks a seasoned leader to oversee night shifts, driving success through strategic planning and exceptional team management.
About the Opportunity:- Lead nighttime operations, balancing efficiency and quality to meet business goals.
- Develop and execute plans to enhance customer engagement and team performance.
- Conduct regular team meetings, provide coaching, and address performance concerns.
- Monitor call quality, ensuring alignment with company standards.
- Prepare comprehensive reports and analyze key performance indicators.
- Drive nighttime operations, focusing on timely task completion and exceptional customer experience.
- Develop and implement strategic initiatives to boost team productivity and customer satisfaction.
- Provide clear guidance and support to team members, promoting a positive and collaborative work environment.
- Maintain accurate records and report findings to inform business decisions.
- Collaborate with internal stakeholders to achieve shared objectives.
- Proven leadership and team management expertise.
- Exceptional communication and interpersonal skills.
- Ability to analyze complex data and create actionable insights.
- Strong problem-solving and adaptability skills.
- Deep understanding of telemarketing principles and customer service best practices.
Attractive compensation package with opportunity for bonus rewards.
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