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1 day ago
We are seeking a skilled and detail-oriented professional to provide on-site technical support to our clients.
About the RoleThe successful candidate will be responsible for delivering high-quality technical services, including troubleshooting, installation, and maintenance of hardware and software systems.
Key Responsibilities- Technical Support: Provide timely and professional on-site technical support to customers, resolving technical issues in a prompt and effective manner.
- System Installation and Maintenance: Install, troubleshoot, and maintain hardware and software systems, ensuring seamless operation and optimal performance.
- Troubleshooting and Problem-Solving: Analyze, diagnose, and resolve complex technical issues, identifying root causes and implementing effective solutions.
- Training and Education: Train and educate customers on software and hardware systems, empowering them to effectively utilize these tools.
- Collaboration and Process Improvement: Collaborate with colleagues to identify areas for process improvement and resolve complex problems, driving business growth and excellence.
- Customer Communication: Manage customer expectations by providing regular updates and communicating effectively, ensuring transparency and satisfaction.
- Education: Bachelor's degree in information technology or a related field.
- Experience: At least 2 years of experience in information technology and services.
- Communication and Customer Service Skills: Excellent communication and customer service skills, with a focus on building strong relationships and delivering exceptional results.
- Problem-Solving Ability: Ability to analyze and solve complex technical issues, using critical thinking and creative problem-solving skills.
- Technical Knowledge: Familiarity with hardware and software systems, including Microsoft Office Suite, Windows operating system, and networking concepts.
- Remote Access Tools: Knowledge of remote access software and tools for troubleshooting, enabling efficient and effective issue resolution.
- Travel Requirements: Ability to travel to client sites as needed, with flexibility and adaptability in work arrangements.
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