Chief Technical Solutions Specialist

1 day ago

Quetta City Tehsil, Pakistan beBeeTechnical Full time 6,000,000 - 8,000,000

About this role:

Senior Technical Support Professional

This is a senior subject matter expert position responsible for providing complex technical support across a range of products and services.

The successful candidate will be the go-to individual for troubleshooting complex issues or product-level bugs that cannot be resolved by junior support engineers.

Key responsibilities include managing, tracking, diagnosing, and troubleshooting high-level cases, as well as mentoring and training other support engineers to develop their skills and expertise.

Main Responsibilities:

  • Analyzing and resolving complex technical issues and product limitations.
  • Creating and maintaining technical documentation for internal and external use.
  • Collaborating with cross-department teams to identify and address technical issues affecting customers.
  • Providing leadership and mentoring to junior support engineers.
  • Identifying opportunities for process improvement and implementing changes to increase efficiency and effectiveness.
  • Participating in on-call support rotations to provide 24/7 support during business hours and after hours.

Requirements:

  • A deep understanding of the product and ability to analyze and diagnose complex issues.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Leadership and mentoring skills.
  • Process improvement skills.

Benefits:

  • Ongoing training and development opportunities.
  • Opportunities for career advancement.
  • A dynamic and supportive work environment.

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