Technical Lead

2 days ago

Hyderabad City Taluka, Pakistan beBeeCloudSupport Full time $120,000 - $140,000

At DigitalOcean, we are seeking a skilled Senior Cloud Support Engineer to play a critical role in our support team.

  • Responsibilities:

  • Diagnose and troubleshoot complex technical issues using live chat, email, or phone.

    • Develop and implement process improvements to increase efficiency and reduce response times.

    • Participate in on-call rotations, responding to critical incidents outside of regular working hours.

    • Contribute to knowledge base articles, ensuring accurate and up-to-date information is available to customers.

    • Collaborate with internal stakeholders to identify and resolve system performance issues.

    Requirements:

    • Bachelor's degree in Computer Science, Engineering, or related field.

    • 4-5 years of relevant work experience in cloud computing, technical support, or a related field.

    • Strong understanding of Linux operating environments (Debian, Ubuntu, Centos) and web technologies (Apache, Nginx, Varnish).

    • Advanced knowledge of system performance troubleshooting and analysis of logs (sys, stack).

    • Proficiency in PHP, Python, JavaScript, HTML, CSS, and Bash scripting languages.

    • Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.

    Why You'll Thrive at This Role:

    • We prioritize career development, employee well-being, and diversity and inclusion. Our benefits package includes:

    • Competitive salary range based on market data, relevant experience, and skills.

    • Bonus eligibility based on company and individual performance.

    • Equity compensation for eligible employees.

    • Employee Stock Purchase Program participation.

    • Flexible time off policy.

    • Local employee meetups and community events.

    • Reimbursement for conferences, training, and education.

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