Call Centre Operations Manager

2 days ago

Karachi, Sindh, Pakistan beBeeOperations Full time $45,000 - $75,000
Job Overview

Your role will encompass the strategic management and operational oversight of a call centre facility.

  1. Source and procure necessary equipment and resources to ensure seamless facility setup.
  2. Assume responsibility for daily operations, effectively receiving and addressing customer communications while advising on products and services.
  3. Prioritize needs assessments, performance reviews, and cost-benefit analyses to drive business growth.
  4. Maintain data accuracy and update records in a timely manner.
  5. Continuously monitor calls to enhance quality, track operations, and measure sales performance.
  6. Evaluate staff performance, identify training needs, and develop targeted training sessions.
  7. Analyze statistics and compile reports on performance levels to inform business decisions.
  8. Cultivate effective relationships with customers by handling complex complaints and enquiries.
  9. Orient shift patterns and staff requirements to meet dynamic demand.
  10. Present weekly and monthly reports on customer satisfaction ratings.

Benefits:

  • Foster a collaborative work environment that encourages growth and development.
  • Emphasize employee well-being through regular feedback and coaching opportunities.
  • Align individual goals with team objectives to promote synergy and productivity.

Requirements:
To succeed in this role, you will require strong leadership skills, excellent communication abilities, and a keen analytical mindset. Your ability to think strategically, prioritize tasks effectively, and maintain a high level of customer satisfaction will be paramount in driving the success of our call centre facility.

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