IT Service Management Expert

5 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

**IT Service Management Expertise Needed**

About the Job:

We are seeking an experienced IT Service Management expert to join our team and contribute to the development and implementation of IT service management processes and practices.

Main Responsibilities:
  1. Develop and implement incident, problem, change, and release management processes
  2. Collaborate with stakeholders to align ITSM strategies with business objectives
  3. Implement and maintain ITIL best practices across the organization
  4. Monitor and report on key performance indicators (KPIs) for IT services
  5. Manage vendor relationships and contracts related to ITSM tools and services
Qualifications:
  1. Bachelor's degree in Information Technology, Computer Science, or related field
  2. Minimum 8 years of experience in IT Service Management
  3. Strong knowledge of ITSM tools and technologies
  4. Excellent leadership and team management skills
  5. Strong analytical and problem-solving abilities
  6. Excellent communication and interpersonal skills

This is a fantastic opportunity for an IT Service Management expert to take their career to the next level.

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