IT Service Management Expert

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
  • Job Title: IT Service Management Expert

We are seeking an experienced Senior Consultant to lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS). The ideal candidate will have a proven track record in process optimization, audit readiness, and capability maturity assessments.

  • The successful candidate will design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).

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