Senior Operations Manager

2 days ago

New Karachi Town, Pakistan beBeeManagement Full time

The role of a General Manager involves overseeing all operations at an organization, supporting its mission to empower female artisans across Pakistan. This position is responsible for curating cross-stitch designs, managing materials, handling customer interactions, marketing, organizing pop-up events, maintaining financial records, and ensuring a smooth workflow from product creation to sales.

Job Responsibilities
  • Design Curation & Artisans Liaison:

Select and prepare cross-stitch designs for production, create material packets (thread, fabric, etc.), distribute and collect completed work from artisans, and communicate production guidelines to artisans.

  • Inventory Management:

Track and restock materials (threads, fabric, shirts), finished products, and any other required inventory by coordinating with suppliers as needed.

  • Customer Relations:

Respond to customer inquiries, take orders, assist with custom designs, and oversee product framing and delivery to ensure a positive customer experience.

  • Pop-Up Events:

Scout and register for popular events, prepare inventory for sales, set up the booth, engage with customers at events, and handle pack-up.

  • Product Development & Experimentation:

Develop new designs and product ideas, evaluate business needs, and innovate product offerings.

  • Financial Management:

Maintain financial records, track sales, expenses, and inventory costs to ensure accurate budgeting and financial planning.

  • Marketing Support:

Creating visual needs, including designing banners, cards, and assisting with website design.

  • Problem Solving:

Tackle any issues that arise, ensuring the seamless functioning of the organization.

Required Skills and Qualifications
  • Excellent organizational and multitasking abilities:

Demonstrate strong organizational skills, ability to prioritize tasks, and manage multiple projects simultaneously.

  • Strong communication and customer service skills:

Exhibit exceptional communication skills, both verbal and written, and provide excellent customer service to clients.

  • Familiarity with inventory, financial tracking, and basic business operations:

Showcase knowledge of inventory management, financial record-keeping, and fundamental business principles.

Benefits

This role offers a unique opportunity to join a dynamic team and contribute to the growth and success of the organization.

Others

A successful candidate will have a strong work ethic, be adaptable, and possess a creative problem-solving approach.

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