Inbound Call Specialist

5 days ago


Lahore, Punjab, Pakistan Transworld Full time
About the Role

The ideal candidate for this position will possess excellent communication skills, both written and verbal, and be able to build strong relationships with customers.

Responsibilities
  1. Act as the first point of contact for customers, responding to their queries and concerns in a friendly and empathetic manner.
  2. Proactively identify and resolve customer issues, escalating complex cases to senior colleagues when necessary.
  3. Maintain accurate records of customer interactions and update relevant databases accordingly.


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