Customer Experience Specialist for Xfinity Operations

19 hours ago


Lahore, Punjab, Pakistan GROW MORE CALL CENTRE Full time

Customer Experience Specialist Job Description

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GROW MORE CALL CENTRE is seeking a skilled Customer Experience Specialist to join our team in providing exceptional customer service and support for Xfinity services.

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About the Role

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  • We are looking for a highly motivated and detail-oriented individual who can effectively handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
  • The ideal candidate will have prior experience in Xfinity sales campaigns and extensive experience in inbound sales, billing, or call center environments.
  • Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction are essential for this role.
  • The successful candidate will be proficient in computer applications and able to navigate multiple systems simultaneously, with strong problem-solving skills and ability to remain calm and professional in challenging situations.
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Key Responsibilities

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  • Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
  • Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
  • Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
  • Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
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Requirements

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  • Prior experience in Xfinity sales campaigns.
  • Extensive experience in inbound sales, billing, or call center environments preferred.
  • Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
  • Proficiency in computer applications and ability to navigate multiple systems simultaneously.


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