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Customer Experience Specialist for Xfinity Operations
19 hours ago
Customer Experience Specialist Job Description
">GROW MORE CALL CENTRE is seeking a skilled Customer Experience Specialist to join our team in providing exceptional customer service and support for Xfinity services.
">About the Role
">- We are looking for a highly motivated and detail-oriented individual who can effectively handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
- The ideal candidate will have prior experience in Xfinity sales campaigns and extensive experience in inbound sales, billing, or call center environments.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction are essential for this role.
- The successful candidate will be proficient in computer applications and able to navigate multiple systems simultaneously, with strong problem-solving skills and ability to remain calm and professional in challenging situations.
Key Responsibilities
">- Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
- Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
- Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
- Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
Requirements
">- Prior experience in Xfinity sales campaigns.
- Extensive experience in inbound sales, billing, or call center environments preferred.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Proficiency in computer applications and ability to navigate multiple systems simultaneously.
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