Technical Support Associate for Xfinity Services

1 day ago


Lahore, Punjab, Pakistan GROW MORE CALL CENTRE Full time

Job Overview

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GROW MORE CALL CENTRE is seeking a skilled Technical Support Associate to join our team in providing exceptional customer service and support for Xfinity services.

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About the Role

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  • We are looking for a highly motivated and detail-oriented individual who can effectively handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
  • The ideal candidate will have prior experience in Xfinity sales campaigns and extensive experience in inbound sales, billing, or call center environments.
  • Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction are essential for this role.
  • The successful candidate will be proficient in computer applications and able to navigate multiple systems simultaneously, with strong problem-solving skills and ability to remain calm and professional in challenging situations.
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Responsibilities

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  • Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
  • Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
  • Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
  • Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
  • Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
  • Adhere to company policies and procedures to uphold service standards and compliance regulations.
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Requirements

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  • Prior experience in Xfinity sales campaigns.
  • Extensive experience in inbound sales, billing, or call center environments preferred.
  • Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
  • Proficiency in computer applications and ability to navigate multiple systems simultaneously.
  • Strong problem-solving skills and ability to remain calm and professional in challenging situations.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Benefits

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  • Competitive salary: Rs50,000.00 - Rs70,000.00 per month.
  • Full-time position with opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Opportunities for professional training and development.


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