Senior Customer Care Specialist

3 days ago


Hyderabad City Taluka, Pakistan Coinbase Full time
About the Role

In this role, you will lead a high-performing team of customer service agents across multiple channels, including phone, messaging, and email. You will be responsible for managing and supporting initiatives aimed at streamlining operations and improving customer experience metrics.

You will also achieve SLAs, productivity, and quality metrics for your line of business/team members, provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills, and collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.



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