Expert in IT Service Delivery

3 days ago

Quetta, Balochistan, Pakistan beBeeService Full time 6,000,000 - 8,500,000
IT Service Delivery ExpertBecome a key player in the delivery of IT services and take charge of ensuring timely and efficient service levels. This role is ideal for individuals with strong knowledge of ITIL frameworks and excellent communication skills.Key Responsibilities
  • Ensure the delivery of high-quality IT services according to agreed-upon service levels.
  • Coordinate and oversee service requests and incidents, prioritizing timely resolution.
  • Maintain open communication with stakeholders regarding IT service performance and areas for improvement.
Requirements
  • Strong understanding of IT service management frameworks (e.g., ITIL).
  • Experience in incident, problem, and change management processes.
  • Excellent interpersonal and communication skills to work effectively with internal teams and clients.
This position requires 3-5 years of experience in IT service delivery or management.About the Role
  • The ideal candidate will hold a Bachelor's degree in Information Technology or Computer Science.
  • Relevant IT certifications (e.g., ITIL) are highly valued.
This position is based at an operational mine site – Balochistan.

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