Lead Customer Service Representative

2 days ago


Lahore, Punjab, Pakistan HR Ways Full time

We are seeking an experienced customer service professional to join our team as a Customer Service Manager.

In this role, you will be responsible for leading a team of customer support agents and developing strategies to improve customer satisfaction and retention.

You will work closely with cross-functional teams to identify and resolve customer issues and maintain a deep understanding of our customers' needs and preferences.

Responsibilities
  • Develop and implement customer service strategies to improve customer satisfaction and retention.
  • Train and coach customer support staff to ensure they have the necessary skills to excel in their roles.
  • Collaborate with cross-functional teams to identify and resolve customer issues in a timely and efficient manner.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements

You must have:

  • At least 4-5 years of experience in customer service, with at least 2.5 years in a leadership role.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • The ability to work effectively in a fast-paced environment.


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