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Technical Support Specialist

2 weeks ago

Rawalpindi Cantonment, Pakistan Excelorithm Full time
Job Overview

We are seeking a highly skilled Technical Customer Support Representative to join our team at Excelorithm. This is a full-time position that requires strong technical aptitude, excellent communication skills, and the ability to work independently.

About Excelorithm:

Excelorithm is a premier software development company based in Pakistan. With over 5 years of expertise, we specialize in delivering robust SaaS-based solutions and dynamic web applications. Our mission is to empower businesses to thrive through innovative software solutions and clear communication.

About the Role:

This role involves providing exceptional technical support to software users primarily through video calls via Zoom, addressing inquiries and resolving technical issues effectively and efficiently. The ideal candidate will have a proven track record of success in a technical customer support role, preferably within the SaaS industry.

Responsibilities:

  • Provide technical support to software users via video calls, addressing inquiries and resolving technical issues.
  • Implement and configure custom system setups based on client-specific needs and requirements.
  • Conduct thorough testing of feature changes and updates in a production environment, ensuring seamless and error-free deployments.
  • Act as a bridge between clients and the development team, relaying valuable customer feedback, suggestions, and insights to contribute to software improvements and enhancements.
  • Maintain comprehensive documentation of support interactions, system configurations, and testing procedures.