Technical Support Expert

17 hours ago


Rawalpindi Cantonment, Pakistan Next Wave Full time
About the Job

We're looking for a highly skilled Customer Support Representative to join our team at Next Wave. As a key player in our customer success team, you'll be responsible for delivering exceptional customer experiences and driving business growth.

Key Performance Indicators
  • Resolution rate: 90% of all customer issues resolved within 24 hours.
  • First response time: Respond to all customer inquiries within 2 hours.
  • Customer satisfaction: Maintain an average customer satisfaction rating of 95%.
Requirements
  • Proven experience in customer-facing roles or similar environments.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
About Next Wave

We're a dynamic company based in Islamabad, dedicated to helping businesses succeed in today's competitive landscape. With our innovative solutions and expert team, we're empowering organizations to thrive without traditional limitations.



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