Technical Support Professional

3 days ago


Rawalpindi Cantonment, Pakistan Riphah University Full time
Position Summary

Riphah University invites applications for the position of Information Technology Service Desk Expert. As a key member of our IT team, you will be responsible for providing high-quality support services to our users, including incident management, problem solving, and collaboration with internal stakeholders.

Key Responsibilities
  • Manage incoming requests for assistance, prioritizing tasks based on urgency and impact.
  • Investigate and resolve technical issues, escalating complex problems to senior team members when necessary.
  • Develop and maintain strong relationships with internal departments to ensure seamless delivery of services.
Requirements

To be successful in this role, you will need:

  • A minimum of four years of experience in IT Service Desk environments.
  • Outstanding communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with industry-standard systems and technologies.


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