Lead Business Operations Specialist

2 days ago

Karachi, Sindh, Pakistan beBeePerformance Full time $45,000 - $70,000
Job Summary

The Team Lead oversees team activities, ensuring smooth operations and meeting quality standards. Key responsibilities include assessing performance scores, providing feedback, and offering support to maximize team performance.

  • Communicate company vision and values to employees
  • Implement organizational policies in respective teams

Collaborating with support departments, they improve performance results by facilitating teamwork and coordination through effective communication.

  • Escalate calls as needed, promoting exceptional customer service with first-hand resolution
  • Promote professionalism in the contact centre environment
  • Ensure high-quality customer care based on predefined quality benchmarks

Qualifications:

Graduate degree required, along with excellent written and verbal communication skills, management and leadership abilities, coaching skills, analytical thinking, teamwork, discipline, time management, and proficiency in MS Office.

Key Responsibilities

Leadership and Communication: Ensure seamless communication of company vision and values to employees

Team Management: Implement organizational policies and facilitate teamwork for improved performance results

Customer Service: Provide exceptional customer service by escalating calls when needed and resolving issues promptly

Quality and Performance: Deliver high-quality customer care based on predefined quality benchmarks and ensure smooth operation of call centre activities

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