Service Desk Support Specialist

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our end-users.

Responsibilities:

  1. Handle incidents and requests professionally and courteously via instant messaging, telephone, and email.
  2. Accurately log, categorize, and prioritize incidents and requests according to team procedures.
  3. Perform thorough diagnostics with end-users to resolve incidents and problems at the first point of contact.
  4. Ensure all incidents are progressed and resolved within a timely manner, following OLA and SLA guidelines.

About the Role

This is an excellent opportunity for a motivated and organized individual to develop their skills in IT service management and technical support.

Requirements

  • Must be able to handle the duties outlined in the job description with minimal training.
  • Proven record of accomplishment of delivering high-quality customer service in a technical support role.
  • Detail-oriented with the ability to accurately capture customer inquiries.
  • Excellent oral and written communication skills with a strong command of the English language.


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