
Service Desk Support Specialist
2 weeks ago
We are seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our end-users.
Responsibilities:
- Handle incidents and requests professionally and courteously via instant messaging, telephone, and email.
- Accurately log, categorize, and prioritize incidents and requests according to team procedures.
- Perform thorough diagnostics with end-users to resolve incidents and problems at the first point of contact.
- Ensure all incidents are progressed and resolved within a timely manner, following OLA and SLA guidelines.
About the Role
This is an excellent opportunity for a motivated and organized individual to develop their skills in IT service management and technical support.
Requirements
- Must be able to handle the duties outlined in the job description with minimal training.
- Proven record of accomplishment of delivering high-quality customer service in a technical support role.
- Detail-oriented with the ability to accurately capture customer inquiries.
- Excellent oral and written communication skills with a strong command of the English language.
-
IT Service Desk Specialist
15 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team. As a key member of the IT department, you will be responsible for providing exceptional customer service and technical support.
-
Service Desk/SOC Support Specialist
5 days ago
Karachi, Sindh, Pakistan EWS Group Full timeService Desk/SOC Support Specialist page is loadedService Desk/SOC Support SpecialistApply locations: PER - Karachi, PKTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: R43250About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc.,...
-
Front Desk Support Specialist
7 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAs a Front Desk Officer, you will play a crucial role in maintaining a positive and professional image of the organization. Your primary responsibilities will include greeting and welcoming visitors, answering phone calls, and managing the front desk area.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to...
-
Technical Service Desk Analyst
7 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeRole SummaryWe are seeking an experienced Technical Service Desk Analyst to join our team. As a key member of the Service Desk, you will be responsible for providing exceptional technical support to customers, resolving incidents, and improving the overall customer experience.Incident Resolution: Identify and resolve technical issues promptly, escalating...
-
Service Desk Associate
17 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeService Desk Associate PositionWe are looking for a highly motivated individual to join our team as a Service Desk Associate.The ideal candidate will have excellent communication skills, a customer-centric mindset, and strong problem-solving abilities.Job Description:This role involves handling inbound and outbound calls, providing exceptional customer...
-
Help Desk Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeHelp Desk Specialist Job DescriptionWe are seeking a highly skilled Help Desk Specialist to join our team. In this role, you will be responsible for providing exceptional support to our clients through various communication channels.The ideal candidate will possess excellent verbal and written communication skills, as well as the ability to effectively...
-
IT Support Specialist
7 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob OverviewThe role of the IT Support Specialist is to provide top-notch technical support to customers, ensuring their issues are resolved efficiently and effectively. Key responsibilities include:Improving Incident Logging System: Identify areas for improvement in the Service Desk incident logging system and implement changes to enhance customer...
-
It Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan Digious Corp Full timeDigious Corp. is a rapidly growing IT Solutions and Marketing Agency based in Karachi, Pakistan, with a global reach. The company is known for its talented team of graphic designers, website developers, marketing specialists, software developers, game developers, and debuggers who use modern techniques to meet market needs. Digious Corp. emphasizes customer...
-
Administrative Support Specialist
17 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeAdministrative Support SpecialistWe are looking for a highly skilled Administrative Support Specialist to join our team. In this role, you will be responsible for providing administrative support to senior management and employees, including:Efficiently managing front desk operations.Setting up meetings, appointments, and video calls.Maintaining accurate...
-
Support Desk Specialist
17 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeKey ResponsibilitiesAs a Customer Support Specialist, you will be responsible for:Accurately entering customer sales orders, quotes, and returns into the database.Addressing basic technical support questions in a prompt and efficient manner.Receiving and responding to inbound calls as appropriate.Promptly resolving customer service issues to the customer's...