Technical Service Desk Analyst

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Role Summary

We are seeking an experienced Technical Service Desk Analyst to join our team. As a key member of the Service Desk, you will be responsible for providing exceptional technical support to customers, resolving incidents, and improving the overall customer experience.

  1. Incident Resolution: Identify and resolve technical issues promptly, escalating complex problems to senior technicians when necessary.
  2. Knowledge Sharing: Share knowledge and expertise with colleagues to improve the overall quality of support services.
  3. Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

Required Skills and Qualifications

  • Strong Communication Skills: Develop effective communication skills to interact with customers, colleagues, and stakeholders.
  • Problem-Solving and Analytical Skills: Possess strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
  • Teamwork and Collaboration: Demonstrate excellent teamwork and collaboration skills to work effectively with colleagues and stakeholders.


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