Ticket Handling Expert

1 week ago


Saddar Town, Pakistan beBee Careers Full time

Job Summary:

We are seeking an experienced Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for providing exceptional support to patients and internal departments.

About the Role:

This role involves answering calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.

Responsibilities:

  • Facilitate patient orders by processing payments, updating patient information, and providing order status updates.
  • Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
  • Collaborate with internal departments to assist patients with additional support, ensuring seamless communication and resolution of issues.
  • Maintain strong follow-up on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
  • Document all patient interactions, resolutions, and internal communications accurately in customer support and ticketing systems.
  • Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.

What We're Looking For:

  • Experience in customer support, ticket handling, or a related field.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills and attention to detail.
  • Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.


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