
Technical Assistance Professional
2 days ago
Motive's platform empowers teams with tools to make their work safer, more productive, and profitable.
We serve a diverse range of customers across various industries.
The RoleAs the primary point of contact for Motive-related issues and questions, you will provide exceptional assistance via calls and emails and have opportunities to define support processes and collaborate with our team.
Key Responsibilities- Provide bilingual email, chat, and voice support during Pacific Standard Time business hours.
- Collect customer support requests and bugs, relaying findings to product and engineering teams.
- Evaluate existing tools and develop new ones to enable scaling.
- Bilingual: Native speaker in French and English (US).
- Skilled in written communication in both French and English.
- Natural instinct to empathize with users.
- Strong analytical skills.
- Excellent verbal and written communications skills.
- Native or bilingual spoken and written English skills.
- Comfortable with rotational shifts.
At Motive, we value diversity and inclusivity. We are an equal opportunity employer and welcome people from different backgrounds, experiences, abilities, and perspectives.
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